Review: Luxury Hotel And Resorts Collection – NoMad Las Vegas – Classic King Edition (Las Vegas, Nevada)
Editor’s Note: The following review is of Chase’s Luxury Hotel & Resort Collection [as utilized at NoMad Las Vegas]. This post is not a complete review of the NoMad Las Vegas.
Review: Luxury Hotel & Resort Collection – NoMad Las Vegas (Las Vegas, NV)
I’ve had amazing stays utilizing both Chase’s Luxury Hotel & Resort Collection (LHRC) and American Express’ Fine Hotels & Resorts (FHR) program with stays at ARIA, Bellagio, Delano, and Mandalay Bay.
In my prior posts, I checked out the LHRC program at the MGM Grand Las Vegas, The Signature at the MGM Grand, and The Park MGM.
In this post, I’ll pay my second visit to the newest MGM property on the strip, NoMad Las Vegas.
How did the NoMad Las Vegas handle the LHRC program this time?
First, A Bit About The Luxury Hotel & Resort Collection:
How To Use It
To use the LHRC program, you’ll need a premium Chase credit card that grants you access. Cards known to work include the Chase Sapphire Reserve, Chase Sapphire Preferred, Chase Business Ink Cash, and United Mileage Plus Explorer cards.
(Other Chase cards like the Ritz-Carlton or the British Airways cards may work as well – to know for sure, check their eligibility by using the card to sign-in on the LHRC website).
The Benefits Of The Luxury Hotel & Resort Collection
Chase’s Luxury Hotel & Resort Collection is a little-used benefit, but sometimes it can provide tremendous value. The perks of the program include the following 5 benefits:
- Daily breakfast for two
- A special benefit unique to each property
- Complimentary Wi-Fi
- A room upgrade, if available
- Early check-in and late check-out, if available
About NoMad Las Vegas
NoMad Las Vegas is one of the newest hotels in Las Vegas. Sitting on the top 4 floors of the Park MGM, NoMad is a re-branding of the former “Hotel32”.
Part of the NoMad family of hotels, which include properties in New York and Los Angeles, the NoMad Las Vegas aims to bring that same style and sophistication and the “refinement of a European home” to the Park MGM and the Las Vegas strip.
The Benefits Vary By Property – But NoMad’s Are The Most Lucrative Las Vegas Has To Offer (Or Are They?):
Image courtesy of MGM Resorts
The NoMad Las Vegas’ “special benefit unique to each property” is stated as a $100 Food and Beverage Credit at NoMad Las Vegas and Park MGM Hotel, and a max $35 per person, per day, daily breakfast credit at the NoMad Restaurant.
So for two people, this benefit is worth $170 at minimum!
The NoMad LHRC benefits email confirmation
Editor’s Note: Because I booked two stays at NoMad Las Vegas in the same week, the issues I encountered at NoMad Las Vegas in my first NoMad Las Vegas review were largely still unresolved at the time of this posting [the second time around].
The Check-In: The Invited Guest Line
Simply put, there was no Invited Guest Line at the NoMad Las Vegas.
Front Desk at NoMad Las Vegas
Truthfully, a VIP/Invited Guest Line/MLife Status Line probably isn’t needed here as the NoMad literally takes up the top 4 floors of the Park MGM hotel; as such, it has far fewer guests.
Rating: N/A. I didn’t see the Invited Guest Line as a perk in the fine print of the NoMad offer, so I won’t ding NoMad on that.
The Check-In: The Welcome Letter And The $170 Food And Beverage Credits
The combined food and beverage benefits of $170 in credits was the single biggest reason for me booking through the LHRC program.
At check-in, the front desk attendant was very nice and quick with the check-in. As she handed my room key, I notified her that I was using the LHRC program and [again] asked for a copy of the Welcome Letter, to no avail.
The “Stated Credits” Debacle (Part II)
Editors Note: Because I ran into a huge debacle with the NoMad Las Vegas and their non-honoring of the stated LHRC benefits [above], I’m not going to re-explain the whole situation in detail in this post. However, I encourage you to click here if you want to know about what happened and how it was resolved last time around.
Long story short: I ran into the exact same problem as my previous stay (I expected as much this time around).
NoMad Las Vegas wouldn’t honor LHRC’s stated benefits, namely the $170 in food and beverage credits. They instead offered me the exact same LHRC benefits as the Park MGM.
The velvet card holder was a nice touch – if only NoMad paid such attention to LHRC guests
Rating: 0 out of 5 points for NoMad not honoring the LHRC’s $170 in credits and non-offering of the detailed LHRC Welcome Letter. At least LHRC again confirmed the mistake and offered to reimburse me for what I paid for.
The Check-In: The Room Upgrade
I was not offered a room upgrade through the LHRC (or MGM Gold) status this time around.
Rating: 0 out of 5 – No dice.
The Elevators
Why do I like this decor so much?
The Hallway
Blam! Now that’s a hallway
Close-up of the hallway lights
The Classic King Room
Although largely similar in style and decor, the King Classic room is notably smaller than the similarly priced Classic Queen room.
But the bed is still every inch as comfortable as its Queen bed counterparts. Not sure what it is about this bed and the firm down-pillows, but I slept like a baby (and I hate down-pillows).
That clock is a blue-tooth speaker in disguise
Cool artwork…though not as cool as the Classic Queen room
This bad-boy replaces the closet found in the Classic Queen room
The mini-bar, stacked to the brim with hipster goodies
The “hidden” power center
Still-awesome pattern and overall decor
FYI – They’re talking about the NoMad Bar in NYC
The View From The Room
View of the T-Mobil Arena
The Bathroom
The bathroom is where you’ll really notice the difference between the larger Classic Queen room and the Classic King room.
Everything is much smaller in the Classic King room.
Who shrunk the sink?
And the shower?
And the toiletries?
Using The $50 Food And Beverage Credit
Having tried (and loved) the popular new Italian Food Market “Eataly” on my previous stay, I wanted to try something new.
The choice was between “Best Friend“, the new L.A. inspired-Korean joint by Roy Choi, or the NoMad Bar.
We opted for NoMad Bar only because we were in the mood for alcohol-forward drinks.
Inside the dark and vintage-feeling room that is NoMad bar
The alcohol-forward drinks did not disappoint
As great as the craft-cocktail drinks were – and they were great – the surprising star of the show was the food.
The Around The World sampler platter was immaculate – and it was a lot of food!
Rating: 5 out of 5 points for usage of the $50 food credits at the great NoMad Bar.
Using The $30 Per Person Breakfast Credit
As with my previous stay, breakfast and coffee was served at the wonderful Primrose restaurant.
Image courtesy of MGM Resorts
This time we went with my ol’ Primrose favorite, the Eggs Benedict, and the Pancakes (like pictured above).
The Eggs Benedict never disappoints
The Primrose classic: a handle-less cup of a Cafe Latte. You can also order this to go if you need to max-out your breakfast credit.
My oh-so-artsy shot of the Primrose menu
As always, Primrose was great – rank it among the best breakfast spots M Life has to offer, right up there with ARIA Cafe and Della’s Kitchen at Delano.
Rating: 5 out of 5 points for The Primrose breakfast option.
The Check-Out: Guaranteed 2:00 pm Checkout
Same thing as before: I called down to confirm late check-out. The front desk staff member told me I didn’t have it. I told him that I booked through the LHRC program. He said he wasn’t familiar with LHRC. I told him to ask his manager. He came back to the phone and confirmed late check-out was at 2:00 pm.
Rating: 1 out of 5 for the front desk staff [still] not knowing about the LHRC’s 2:00 pm late check-out benefit.
The Check-Out: The Final Folio Invoice
Wow, on my second stay, NoMad actually got this right (except the whole $170 in credits thing, but I digress).
The final total price for the room was (the same as last time) $237.22 (that included the room rate of $159.00, a resort fee of $37.00, taxes of $21.27+4.95, and tips of $15.00). This time around, the credits were applied more “creatively”, never-the-less, I still received in $110 in food and beverage credits, so it effectively cost me just $127.22 for the entire stay.
When you factor in the $60 LHRC owes me for the whole “benefits and credits not being honored by NoMad” debacle, the total for the entire stay was $67.22 – and that’s with dinner at NoMad Bar and breakfast at Primrose!
This is why you should definitely use the LHRC program (even if it means dealing with MLife and/or LHRC).
The Bottom-Line Review: Luxury Hotel & Resort Collection – The Signature At MGM Grand (Las Vegas, NV)
Though still soured by NoMad’s previous and ongoing incompetence, knowing what to expect (NoMad Las Vegas not honoring the LHRC program as booked) and how to resolve it, allowed me to enjoy this stay more than my previous stay.
I said at the top, this was not a review of the NoMad Las Vegas (which I actually loved even more this time), but a review of the LHRC program as implemented by NoMad Las Vegas, and I’m sticking to that.
Final rating: A generous 2 out of 5 – Because the NoMad Las Vegas still hasn’t resolved the discrepancy with LHRC and still forces the problem onto its “valuable guests” who booked through a “luxury program” to resolve it themselves. The bottom-line? NoMad Las Vegas still treats its “valuable guests” as anything but.
Cheers (?)
