Another year has come and gone with The Chase Ritz-Carlton Credit Card.
As with every credit card, it’s important to evaluate whether the card is worth keeping when the annual fee comes due (especially now during the pandemic).
Call Results: My Retention Offer For The Chase Ritz-Carlton Credit Card
Before making any “keep or cancel” decision, I’ve found it wise to call the credit card company to see if any retention offers were available. The ugly truth is that most retention calls haven’t yielded positive outcomes on Chase credit cards, at least in recent years.
However, with the pandemic still raging, even Chase has been giving out incentives to keep cards in their customer’s wallets as of late.
The Call
I called Chase customer service at the number on the back of the card. I quickly got a representative, told him I was trying to determine if I should keep the card with its $450 annual fee because the card’s benefits were particularly hard to use this year.
I asked him if there were perhaps any fee-waivers or retention offers available to me to help me make my [$450] decision.
The Retention Offer
He said he understood my question, and then came back and said, “Well, it looks like we can offer you, as one of our long-time customers, a one-time credit against the annual fee in the amount of $300. Will that be acceptable?”
“Absolutely. Thank you,” I replied.
The Bottom-Line on My Retention Offer for The Chase Ritz-Carlton Credit Card
This was great (and unexpected) news from Chase!
Luckily for me, I used my entire $300 airline credit last year on a trip to Asia.
Not only that, I used my 50,000 point annual reward certificate on a redemption at the Ritz-Carlton, Half Moon Bay for a $1,217 value!
However, all was not roses. This card lost its $100 Visa Infinite benefit on companion airfares, and those pesky Ritz-Carlton club passes are still almost impossible to use. Come to think of it, what’s with having to call Chase directly to ask for the travel credits to be reimbursed?
Nevertheless, a $300 credit? I’ll take it! Looks like the The Chase Ritz-Carlton Credit Card is a keeper (at least for one more year).
